Cancellation & Rescheduling
A minimum of 48 hours' notice is required for cancellations or rescheduling requests.
With sufficient notice, sessions can be either
- rescheduled to a mutually suitable time, or
- refunded in full.
How Does Booking Work?
After purchase, you will receive instructions regarding the next steps.
For training and cultivation-based sessions, Dr Jeff Lan personally reviews applicants before confirming acceptance into instruction.
Sessions are arranged directly to ensure appropriate suitability, timing, and preparation.
Can I Book More Than One Session?
Yes. Additional sessions may be arranged depending on your needs, progression, and suitability for continued instruction.
What If I Experience Technical Issues?
If technical difficulties affect your session, we will work with you to resolve the issue fairly and appropriately.
Are Sessions Suitable For Beginners?
Some sessions may be suitable for beginners, while others require prior experience or readiness.
Dr Jeff Lan selectively teaches students based on suitability, commitment, and alignment with the training approach.
Are These Medical Consultations?
Chinese medicine consultations are provided separately and are distinct from educational training sessions.
Educational and wellness-focused sessions do not replace emergency or primary medical care.
Do I Need Prior Experience?
Prior experience is not always required; however, acceptance into instruction is determined on an individual basis.
If you have additional questions, please feel free to contact us before booking.
We look forward to supporting your practice and wellbeing journey.